The player from Florida had submitted a withdrawal request less than two weeks prior to contacting us. Despite previous successful withdrawals via Bitcoin, the current issue involved a wire transfer. The complaint was resolved as the player confirmed that the payout had been received, likely delayed due to the processor. The player from North Carolina was querying why he hadn’t received his money from the casino. However, due to the lack of necessary information and response from the player despite extending the timer, we were unable to investigate further and had to reject the complaint. Despite sending the required documents multiple times, there was still no sign of payment.
Another popular promotion is the Refer a Friend program, where players can invite friends and family to join DuckyLuck and receive up to $100 in free chips. Besides the lengthy id verification process..which they made me go thru multiple times, I also had to wait 15 Business days twice just to have withdrawal approval via email. Then was told another 15day period in processors hands for wire transfer…then was told by many agents it was still being processed..which was told…
Player’s deposit has not been credited to their account.
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Withdrawal Methods
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Player’s withdrawal has been delayed.
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The player from Connecticut had been waiting for two months for their withdrawal. Despite having been promised payment for four months and awaiting an email confirmation, the player had received no payment or updates. We had attempted to gather more information from the player to fully understand the situation and help resolve the issue, but the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.